Mark Gotsch


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This January I had the opportunity to work with the Barrett-Jackson auction company at the 2015 Scottsdale Auction. This event is the largest and most attended classic car auction during the year and my position was working with the company security and loss prevention people. Along with investigating and documenting incidents, I had to “herd…Continue Reading »

Life mentor, Kathryne Isgren joins us today to discuss the conflict management skills she uses when mentoring women who find themselves in crisis.   Loading the player for fjfYXqYgh2q… Loading the player for fjfYXqYgh2q… jwplayer(“PlayerfjfYXqYgh2q”).setup({ width: “500”, height: “20”, autostart: false, repeat: false, skin: “”, playlist: [{ sources: [ { file: “”, label: “mp3” }…Continue Reading »

Hello, John Fallon here. Why would a vice president of a large corporation spend an afternoon cleaning up debris in the parking lot? Or why would he take a morning to rearrange furniture in the offices? Maybe he does it to relieve stress. Maybe he just wants to get away from his desk and move…Continue Reading »

I recently attended a 3-day course in conflict resolution titled “The Ethical Protector” directed by Jack Hoban of Resolution Group International and several members of the RGI team, including lieutenant colonel Joe Shusko, USMC (retired). Lt Col Shusko, aka “Joe Marine,” focused his portion of the training on the moral responsibility of leaders to be…Continue Reading »

There is perhaps no greater necessity for a community’s health than establishing and maintaining trust. Doug Lynch, a police officer in Arizona, explains why it’s important for the police to build trust within their community and how departments are making positive connections with the citizens they serve.   Loading the player for 9xBJMbSwsgq… Loading the…Continue Reading »

Facing a rough crowd at the Mall of America. Not really. The students attending the Verbal Defense & Influence instructor class going on this week at the Mall of America in Bloomington, MN are a mix of business persons; casino employees; college personnel; military, law enforcement and security personnel; along with public service employees representing…Continue Reading »


While a passenger on an airplane recently, I was sitting alongside a young person who happened to be clicking away on his smart phone. As our plane was preparing to pull away from the gate, the flight attendant made the announcement to “Please turn off all electronic devices.” However, my young friend continued to click…Continue Reading »

Today we speak with a very special guest, Bob “Coach” Lindsey. Coach has received numerous awards and honors, including Outstanding Law Enforcement Trainer of the Year, and the Lifetime Achievement award from the American Society of Law Enforcement Trainers and is a true expert in human communication. Ben asks about his thoughts on communication in…Continue Reading »