Facing a rough crowd at the Mall of America.
The students attending the Verbal Defense & Influence instructor class going on this week at the Mall of America in Bloomington, MN are a mix of business persons; casino employees; college personnel; military, law enforcement and security personnel; along with public service employees representing departments of revenue, natural recourses, transportation and water management.
They are meshing well in large part due to the emotionally safe environment established from day one.
A few new and improved emotionally safe performance driven activities have helped to keep everyone engaged and I am hearing numerous comments of how much more they are learning than they have had in the past with less interactive courses.
I am enjoying seeing these individuals develop into effective full-fledged Verbal Defense and Influence instructors.